Help Desk vs. Service Desk | service desk คือ

Help Desk vs. Service Desk


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The terms Help Desk and Service Desk are often used synonymously, but the two vary in several important ways, and understanding the difference is crucial for ensuring the success of an IT organization. While Help Desks function as tactical support for individual incidents, Service Desks function as strategic support for organizationwide issues, focusing on root cause analysis and proactive service improvement.

Help Desk vs. Service Desk

คุณมุทิตา พลอยน้อย – IT Service desk


คุณมุทิตา พลอยน้อย
IT Service desk
เจ้าหน้าที่ ไอที เข้าปฏิบัติงานประจำองค์กรของลูกค้า (IT Staff Outsourcing and IT Service )
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คุณมุทิตา พลอยน้อย -  IT Service desk

What is a Service Desk?


The Service Desk is central to IT operations but what is it exactly? And what does it have to do with ITSM and ITIL? Find out more about a typical IT organisation in the IT Industry Primer here https://www.udemy.com/course/itindustryprimer/?referralCode=99550C36291331D2EF23

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What is a Service Desk?

ITIL Service Operation Functions – Service Desk (2018)


Here’s some of the cool stuff you’ll learn in the video
Service Desk This is the single point of contact between the user and the IT department. The Service Desk processes inbound incidents, service requests, change requests, etc. The
Service Desk owns and executes incident management process and acts as a hub for all communications internal to IT Service Provider.
The four service desk organizational structure is better explained here:
FOLLOW THE SUN
A methodology for using service desks and support groups around
the world to provide seamless 24/7 service.
LOCAL SERVICE DESK
This is where a desk is colocated within or physically close to the
user community it serves.
CENTRALIZED SERVICE DESK
This reduces the number of service desks by merging them into a single,centralized location
VIRTUAL SERVICE DESK
Work from geographicallydistant desks is coordinated to eectively result in a single, centralized service desk
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ITIL School (or ITIL Knowledgeshare) channel has been designed with an intention to share my knowledge purely to help others get ITIL 2011 Foundation concepts in an easy and faster way. ITIL® Foundation is the most widely acknowledged entrylevel ITIL certification for IT professionals. Today’s IT departments need qualified experts who can deliver effective IT services.
This channel will include an overview of the ITIL V3 Lifecycle, Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement phases and show you how lifecycle stages are linked, processes involved, and best practices for enhancing the quality of IT service management to reduce costs and increase productivity.Also to the beginners and those aspiring to write ITIL 2011/V3 Foundation exam in 2018.
Who are Target audience?
Project Staff with job roles like IT Administrators, Technical Team Lead, IT Consultants, Server Administrators, Project Managers, Business Analysts\u0026 Architects.
ITIL 2011/V3 Foundation previous video links:
ITIL V3 Foundation Service Operation Access Management (2018)
https://youtu.be/jjJGubGs1no
ITIL V3 Foundation Service Operation Problem Management (2018)
https://youtu.be/7RDXfb9RMRU
ITIL V3 Foundation Service Operation Request Fulfillment (2018)
https://youtu.be/Eb2BuMD_7YI

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ITIL V3 Foundation Service Operation Processes I (2018)
https://youtu.be/DPLBb9CTOeI
ITIL V3 Foundation Service Operation Overview (2018) https://youtu.be/9Ci0wOafaCM

ITIL V3 Foundation Service Transition Processes I (2018)
https://youtu.be/rGb2tyj45OE
ITIL V3 Foundation Service Transition Introduction
https://youtu.be/AjlWaOCOi4
ITIL V3 Foundation Service Strategy Processes
https://youtu.be/KvreAp_thtA
ITIL V3 Foundation Service Strategy Introduction
https://youtu.be/mphZTNAfy4
ITIL V3 Foundation Service Management
https://youtu.be/I2hLyext6A
ITIL V3 Foundation Process Functions and RACI
https://youtu.be/C_sRFWmxLZA
ITIL V3 Foundation Introduction
https://youtu.be/g_dVms32mCE
ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved.

ITIL Service Operation Functions - Service Desk (2018)

Art of IT Service – Helpdesk and Service Desk(Arabic)


Art of IT Service Helpdesk and Service Desk(Arabic)
What is Helpdesk ?
What is Service Desk?
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Art of IT Service -  Helpdesk and Service Desk(Arabic)

นอกจากการดูหัวข้อนี้แล้ว คุณยังสามารถเข้าถึงบทวิจารณ์ดีๆ อื่นๆ อีกมากมายได้ที่นี่: ดูวิธีอื่นๆMẸO HAY

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